Job openings for product service manager in gurgaon

summary
• The person shall be responsible for managing the product service requirement of
customers in Northern and Eastern India for ENRX Pvt Ltd. with help of break
down support, commissioning support, service support, warranty support etc. He
should know how to operate customized industrial machines and should be
flexible working round the clock to meet customer needs.

8. Essential responsibilities and tasks
• Service and commissioning of system at the customer site
• Extensive travelling must be expected
• Service repairs and test in our internal factory workshop
• Provide telephone and e-mail support for all ENRX customers.
• Assist in training of customers and new employees if any.
• Promote aftersales activities
9. Authority
• NA

2

10. Interaction
• To, Manager – product service Bengaluru and other cross functional teams.
11. Measurable targets
• Customer Satisfaction Report
• Revenue Generated by product service and SAS sales
• Service case resolution time
12. Knowledge and skills
• Minimum 3 years’ experience in field service wrt to power electronics component
is required.
• Basic knowledge on CNC/PLC programming & machine operating will be given
preference.
• Service minded, pro-active, focused on quality and solutions, outgoing and social
• Pro-active and independent approach to problem solving
• Strong communication skills in Hindi and English, both oral and written
• Effective cross-cultural communication
13. Education/work experience
• Diploma degree or equivalent, preferable in power electronics. Minimum 3 years’